Tag
#customer service
4 stories taggedcustomer service.
AI Business
Encore AI Raises $30 Million to Build Voice Agents That Learn From Your Best Sales Calls
The startup listens to thousands of real customer conversations, figures out what worked, and teaches an AI to copy those winning moves. Banks and insurers are already paying for it.
4 min read
AI Business
British Gas says customers prefer chatbots. A reader says: that's because you made calling nearly impossible.
Centrica's chief executive claims nine in ten customers choose digital channels over a phone call. A letter writer argues the company's own call barriers are driving that number, not genuine preference.
3 min read
AI Business
British Gas owner says customers prefer chatbots as it cuts 1,300 call centre jobs
Centrica is axing 1,300 staff, with the boss claiming most people would rather deal with an AI chatbot than a human agent. Workers and unions see things differently.
3 min read
Everyday AI
He Lost a $2,000 Ebike. Then the Chatbots Took Over.
A missing delivery turned into a months-long loop of automated dead ends. His story reflects a growing shift in customer service that is leaving real people stranded.
4 min read