#consumer rights
4 stories taggedconsumer rights.
Sainsbury's pauses face-scanning AI after it wrongly accused a shopper of theft
Matt Arnold, 46, was ejected from a Sainsbury's store after its facial-recognition system misidentified him as a shoplifter. The supermarket has now paused the technology at that location while it investigates.
Metro Bank customer loses £14,000 to fraud that used AI chatbot Claude to drain his account
A Sussex businessman says Metro Bank failed to stop fraudsters who repeatedly raided his account to buy credits for the Claude AI chatbot. He is now fighting to get £14,244 back.
Every AI Ad, Chatbot and Playlist in Europe Now Needs a Label
The EU's AI Act transparency rules kick in on 2 August. From Spotify recommendations to complaint hotlines, businesses must tell people when AI is involved or face fines of up to €15 million.
He Lost a $2,000 Ebike. Then the Chatbots Took Over.
A missing delivery turned into a months-long loop of automated dead ends. His story reflects a growing shift in customer service that is leaving real people stranded.