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#customer support

2 stories taggedcustomer support.

A sleek modern corporate office interior at dusk, glass walls reflecting city lights, an empty executive chair at a large curved desk with a glowing monitor sho
AI Business

Smallest.ai raises $13 million to build a voice AI that you cannot tell is a machine

The startup wants AI phone agents to sound so natural that callers never notice they are not speaking to a person. Here is how it plans to do that, and what it means for anyone who ends up on hold.

3 min read
A close-up of a modern office telephone handset resting on a desk, with soft warm light and abstract blue-green waveform visualisations floating gently above it
AI Business

Rime raises $24 million to make AI phone calls feel less like talking to a robot

The San Francisco startup trains its voice models on real recorded conversations, not scraped internet audio. Its bet: better data means enterprise customers stop hanging up.

3 min read
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