Tag
#Chatbots
18 stories taggedChatbots · page 2 of 2.
AI Business
British Gas says customers prefer chatbots. A reader says: that's because you made calling nearly impossible.
Centrica's chief executive claims nine in ten customers choose digital channels over a phone call. A letter writer argues the company's own call barriers are driving that number, not genuine preference.
3 min read
Everyday AI
Why Does Endless Digital Pleasure Feel So Empty?
An essay in The Guardian asks why infinite entertainment, on-demand food, and AI companions leave so many people feeling hollow. The question matters for anyone building or using AI products.
3 min read
Policy
OpenAI Said GPT-2 Was Too Dangerous to Release. Should We Have Believed It?
A researcher's old frustration with OpenAI's 2019 safety announcement raises a question still worth asking: when an AI company warns the world about its own technology, who really benefits?
3 min read