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#Capital One
2 stories taggedCapital One.
AI Business
How Capital One Built Its Own AI Brain Instead of Buying One Off the Shelf
The bank handles millions of fraud calls a year using a home-grown system of specialised AI agents built on customised open-source models. Here is why it chose to build rather than buy.
4 min read
AI Business
The 22-year-old AI call centre company that thinks chatbots are overrated just raised $67 million
Athens-based Omilia has been automating customer phone calls since 2002. Its CEO says rivals are making a costly mistake by using heavy AI for every task, no matter how simple.
4 min read